Red Cactus Marketplace
Connect your favourite tools to your phone system
Simar
Simar
Connecting Simar to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, you no longer have to search for customer data manually during phone calls but can use the functionalities that Simar's telephony module has to offer you.
Gateway
For this integration, Bubble acts as a gateway. This means that you can disable all of Bubble's pop-up features yourself, because in this configuration, Bubble only ensures that your telephony environment can communicate with Simar's telephony module.
Functionalities
The integration method gives you all the functionality that the Simar telephony module has to offer. Think of a callnotification that comes into view with the customer information, which you can also click on to access the calling person's CRM card. Also you will see the order and quote history directly in the pop-up and you can open it with a mouse click. The pop-up appears in the lower right corner and stays there for 20 seconds so you can click on it. Should you want to keep it in view for longer, there is a check mark with 'do not close screen'. When a call is transferred to a colleague, the customer information moves with it. By default, the pop-up is visible from the moment your softphone, deskphone or other device rings until the call is terminated. Ask Simar about the specific features their telephony module has to offer. In addition to the aforementioned gateway feature, Bubble comes with many other functionalities. For example, you can activate multiple CRM integrations under the same user at no extra cost, which can be useful if you use multiple software applications within your company. We have already listed some important features for you:
- All the functionality that Simar's phone module has to offer you.
- Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Customization
To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.
Technical
Connecting Bubble - and thus the Simar Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.
-
Click to dial from CRM
Start an outgoing telephone call with one mouse click from your CRM application or any website.
-
Hotkey dial from CRM
Is a phone number not clickable in your CRM? With this function you can still make a call.
-
Bubble pop-up
Make use of all the functionalities that Bubble has to offer you
-
Application pop-up
The CRM application itself has a built-in telephony module. Bubble acts as a gateway (to connect the telephony module of your CRM application and your telephony system) through which you can disable the pop-up of Bubble itself (and therefore also the functions of Bubble).
- Desktop available
- Cloud available
- Other
-
Remote Dialer
A remote dialer is always available on your desktop so that you can start a call quickly and easily.
-
Single sign-on
No need to remember multiple passwords, login with your Microsoft, Google or Apple account.
-
Click to dial
Start an outgoing telephone call with one mouse click from any website.
-
Hotkey dial
Is a phone number not clickable in your CRM? With this function you can still make a call.
-
Native Windows applicatie
Bubble is available as a native software application for Windows.
-
Native macOS applicatie
Bubble is available as a native software application for macOS
Compatibility
3CX
Alcatel Lucent Rainbow
Asterisk
AT&T Office@Hand
Avaya
Avaya Cloud Office
Axeos
Broadsoft
BT Cloud Work
Callto365
CC4ALL
Cisco Call-Manager
ClearVox Nexxt
Gamma Communications
Dialpad
Elevate UC
Enreach
Enreach UP
FreePBX
Intermedia
KAZOO
KPN EEN
Kwebbl
Maf
Microsoft Teams
Mitel (Cloudlink)
Mitel (OIG)
OneUC
RingCentral
RoutIT
Sippy
T-Mobile Cloud&Clear
Talk REX
TELUS Business Connect
Tring
UCBee
Unify Office
Unify OpenScape Business
Univerge Blue Connect
Verizon (RingCentral)
Vodafone Business UC
Vodafone One Net
VoIPGRID
Voipplay
VOIPZeker
Voys
Webex
X2com
Xelion
Yeastar
What your profits are with Bubble
seconds
Time savings per year
€
Cost of Bubble per year
€
Total investment per year
Total savings per year
€
Disclaimer: This calculation is based on 45 workable weeks (8 hours per day). This calculation does not take into account any one-time investments or any license fees charged by the CRM vendor. No rights can be derived from this calculation.
- Saving time by not having to ask for the customers name
- Answer the phone in a customer-friendly and personal way
- Improve team interaction by immediately seeing which colleague has had contact
- No manual and incorrect entering of customer data
- Instantly see who and why someone is calling
- More time and attention for the customer which leads to better customer satisfaction
- Calling directly from the customer data of your software application
- Connecting multiple software applications within the organization? No problem with Bubble!
- All functionalities this integration has to offer
- When transferring the call to your colleague the customer details are also transferred